At Independent Unit Management we value your feedback and would like to hear from you.
We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.
Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame, generally the first contact is made within 48 hours of the complaint being received by our offices.
People making complaints will be:
- provided with information about our complaint handling process
- provided with multiples and accessible ways to make complaints
- listened to, treated with respect by staff and actively involved in the complaint process where possible and appropriate, and
- provided with reasons for our decision/s and any options for redress or review.
Our complaints handling policy can be found here.